蘋果執行長Tim Cook公開道歉蘋果地圖問題

蘋果執行長Tim Cook公開道歉蘋果地圖問題，原文如下：
“To our customers,

At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.

We launched Maps initially with the first version of iOS. As time progressed, we wanted to provide our customers with even better Maps including features such as turn-by-turn directions, voice integration, Flyover and vector-based maps. In order to do this, we had to create a new version of Maps from the ground up.

There are already more than 100 million iOS devices using the new Apple Maps, with more and more joining us every day. In just over a week, iOS users with the new Maps have already searched for nearly half a billion locations. The more our customers use our Maps the better it will get and we greatly appreciate all of the feedback we have received from you.

While we're improving Maps, you can try alternatives by downloading map apps from the App Store like Bing, MapQuest and Waze, or use Google or Nokia maps by going to their websites and creating an icon on your home screen to their web app.

Everything we do at Apple is aimed at making our products the best in the world. We know that you expect that from us, and we will keep working non-stop until Maps lives up to the same incredibly high standard.

Tim Cook
Apple's CEO”。

文中承認蘋果為了推出讓地圖有新功能，如turn-by-turn directions、voice integration、Flyover 、vector-based maps、等須推出新地圖軟體，但可惜沒能達到預期和讓用戶失望。並保證蘋果會持續改進直到地圖完美。

“蘋果公司，一向很努力生產世界一流的產品，提供最佳的體驗給我們的客戶。隨著上週推出我們的新地圖，但可惜我們沒能達到此承諾。對此，我們感到非常沮喪和十萬分對不起我們的客戶，我們將盡所有能力使地圖更好。

這是我們推出的第一個iOS版本的地圖。隨著時間的推移，我們希望為我們的客戶提供更優質的地圖，包括隨時轉向服務，語音導航服務，Flyover俯視地圖、和向量地圖，等功能。為了做到這一點，我們必須由無到有，創建一個新版本的地圖。

隨著一天一天越來越多的參加者，目前已經有超過1億部iOS裝置在使用新的蘋果地圖。僅在過去的一周，新地圖的iOS用戶已經有近5億個地點搜索。隨者愈來愈多的客戶使用我們的地圖，地圖會更好的，我們非常感謝收到的所有的反饋。

雖然我們改進地圖，但你可以嘗試由App Store下載地圖應用程序的替代品，像Bing、MapQuest、Waze、或由Google或是Nokia的網站地圖程式在主屏幕上創建一個圖標 (*注，方法見“把Google Map地圖放入iPhone iOS 6”)。

我們所做的一切，蘋果的目的，是使我們的產品達到世界上最好的。我們知道你對我們的期望，我們將繼續馬不停蹄地工作，直到蘋果地圖能不辜負令人難以置信的高標準。”